HOW CAN I FURTHER CUSTOMIZE MY PRODUCT?
HOW DO I LEARN ABOUT LATEST UPDATES AND EXCLUSIVE COLLABORATIONS?
HOW CAN I MONITOR THE STATUS AND SHIPPING OF MY ORDER?
I MADE A MISTAKE IN MY ORDER! HOW CAN I MODIFY IT?
CAN I RETURN OR EXCHANGE MY ORDER?
HOW DO I RETURN A PRODUCT?
We currently offer free returns for US customers only. If your order arrived without a prepaid label, please follow these steps:
- Complete the return form included in your order and securely prepackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from the package.
- Please send your return to: 6174 Pine Tree Drive, Miami Beach FL 33140, specifying ATTN: RETURNS
- Ship your package using a trackable, insured shipping method. Pack Mentality cannot accept responsibility for packages we do not ship, so please keep the tracking details for your records.
- You will receive an email as soon as your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
HOW DO I CARE FOR MY LEATHER?
All of our leather products are lovingly handcrafted by Italian artisans, and we know you want to keep them in optimal condition! Show your leather some love by keeping the following tips in mind.
Try to store your leather in a cool, dry place when you’re not using it. It’s best not to keep it in plastic, as removing all air supply can dry out the material. Abrasives can scuff or scratch your leather; to a certain extent, this is unavoidable, but personally we love the look of worn leather that shows it’s been well lived-in! If you find that your leather is starting to dry out or crack, it may be time to moisturize the material. This can be done by periodically applying a leather dressing or cream. You can clean the leather by brushing it down with a damp cloth (no soaps or cleansers) to purge the material of dirt particles.